Parent FAQs

Q: How do I get my child started in therapy?

A: Parents are encouraged to discuss concerns about their child’s development with their child’s primary healthcare provider. If the provider believes your child would benefit from a therapy evaluation, they can fax a referral to our office. Once we receive the referral, we will contact you by phone to schedule an initial evaluation. We encourage parents to complete registration paperwork prior to the first visit. We will mail a new patient registration packet to you, or you can access the forms online through our website. Please contact us at (208) 664-2468 if you have questions or would like assistance with the referral process.

Q: How soon can I schedule an initial evaluation?

A: It is our policy to schedule an initial evaluation appointment within 2 weeks of receiving a referral whenever possible. We will make every effort to accommodate your family’s busy schedule. If we are unable to schedule your child’s initial visit within 2 weeks, we will offer to contact you if a change in our schedule creates an earlier opening.

Q: What forms of payment do you accept?

A: We attempt to make our therapy services accessible to all children in need. We accept cash, check, debit, credit, and third party insurance payments.  We currently contract with the following major insurance plans on an in-network basis:

  • AmeriBen
  • Blue Cross of Idaho
  • Cigna
  • Idaho Medicaid
  • Pacific Source
  • Regence Blue Shield
  • TriWest
  • United Healthcare

We also accept other insurances on an out-of-network basis. We encourage you to carefully review your insurance policy’s Schedule of Benefits to understand the details of the contract between you and your insurance company. We are happy to assist if you have questions about your benefits for outpatient therapy. However, we are unable to guarantee the accuracy of the information we receive from your insurance company. For your convenience, we will submit insurance claims on your behalf and mail you monthly account balance statements.

If you do not have medical insurance that provides a benefit for outpatient therapy, or if you prefer to pay privately, we offer a prompt pay discount for payment made in full at the time of service. Please contact our office for details.

Per our financial policies, you are ultimately responsible for full payment of your account.

Q: What should I expect during my child’s therapy evaluation?

A: See our  Evaluation page to learn more.

Q: How do you schedule therapy appointments?

A: If therapy is recommended following the evaluation, we will develop a schedule that works for your family. We typically offer standing appointments for your convenience, and to ensure that time is reserved on our schedule for your child’s recommended treatment. The frequency of treatment visits and the length of each treatment session will vary based on your child’s specific areas of need and the plan of care you develop with your child’s therapist.

Q: What should I expect during my child’s therapy treatment?

A:  See our Treatment page to learn more.